Frequently Asked Questions (FAQ)
Your Questions, Answered – Welcome to NEW DAY
We understand that shopping for luxury replica bags online can bring up a few questions. Below are answers to some of the most commonly asked questions by our customers.
1. Are your bags authentic?
No. All products sold on NEW DAY are high-quality replica bags, not affiliated with or endorsed by any original brand. However, they are designed to closely mirror the appearance, feel, and craftsmanship of luxury designer bags.
2. Are your bags brand new?
Yes, every item we sell is 100% brand new, never used, and carefully inspected before shipment.
3. What materials are used?
Our bags are crafted with premium materials such as genuine leather, stainless steel hardware, and high-grade linings, designed to closely replicate the original designer versions in both look and durability.
4. Can I return or exchange my order?
We do not accept returns or exchanges unless the item is defective or incorrect. If there’s an issue with your order, please contact us within 48 hours of receiving it. See our Return Policy for more details.
5. Do you ship internationally?
Yes! We offer worldwide shipping, with estimated delivery times ranging from 7–20 business days depending on your location.
6. How long does it take to ship my order?
Orders are typically processed within 1–3 business days. Once shipped, you will receive a tracking number via email.
7. Will I receive a tracking number?
Yes. Once your order is shipped, a tracking number will be sent to your email. You can use it to monitor your shipment’s progress.
8. Will I be charged customs or import taxes?
Some countries may charge customs duties or taxes upon arrival. These charges are not included in your order and are the buyer’s responsibility.
9. Can I cancel my order after placing it?
Unfortunately, orders cannot be canceled once they are placed. Please double-check your information before completing your purchase.
10. How can I contact NEW DAY?
We’re always here to help!
📧 Email: rainbowluxury01@gmail.com
📱 WhatsApp: +1 (626) 257-0420
Or visit our Contact Us page for more options.
Still have questions? Don’t hesitate to reach out. Our customer support team will be happy to assist you.