Return Policy

Effective Date: June 24, 2025
Website: https://newdday.shop
Brand: NEW DAY
Email: rainbowluxury01@gmail.com
WhatsApp: +1 (626) 257-0420

At NEW DAY, we take great pride in the quality and craftsmanship of our products. As each item is carefully inspected before shipment, we maintain a strict no-return, no-refund policy, except in the event of incorrect or defective items.

1. No Returns or Exchanges

Due to the nature of our products and our commitment to hygiene, exclusivity, and quality control:

🔒 All sales are final.
❌ We do not accept returns or exchanges for change of mind, size, style, or color preferences.

2. Exceptions – Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with the following:

  • Your order number
  • Clear photos of the item and the issue
  • Packaging photos (if applicable)

We will investigate the issue and, if verified, offer a replacement or partial refund on a case-by-case basis.

📩 Contact us:

3. Conditions for Return Approval (if applicable)

To be eligible for return or replacement (in case of approved exceptions):

  • The item must be unused and in its original packaging
  • All original tags, dust bags, and accessories must be included
  • We may request the return of the damaged product before sending a replacement

4. Return Shipping Costs

If a return is approved, the buyer is responsible for return shipping costs unless the error was on our side. Shipping fees are non-refundable.

5. Order Cancellations

Orders may not be canceled once placed. Please double-check all details before confirming your order.

6. Need Help?

We’re here to assist you. If you have any questions regarding our Return Policy or need help with a specific order issue, please contact us:

📧 Email: rainbowluxury01@gmail.com
📱 WhatsApp: +1 (626) 257-0420